Reverse knowledge transfer – Case of Business Service Center in Slovakia

Sonia FerenčíkováDagmar Grachová


Many multinational organizations all over the world have incorporated shared service centers into their company strategies and activities. These centers provide their parent company a number of benefits, including cost savings, low-cost and skilled labor force as well as the favorable geographic location and time zone. The reverse knowledge transfer from the center of shared services to the parent corporation is not given enough attention yet. Therefore the purpose of this article is to examine, using the example of a specific organization, the cooperation and reverse knowledge transfer between a shared service center and a parent company. The authors use the case study method analyzing the company Adient that chose to establish its center in Slovakia in 2007 in order to benefit from the advantages offered by the region of Central and Eastern Europe and Slovakia itself.


Shared service centers, Slovakia, reverse knowledge transfer.


Cite this paper

Ferencikova, S., & Grachova, D.  (2023). Reverse knowledge transfer – Case of Business Service Center in Slovakia. In: 23rd International Joint Conference Central and Eastern Europe in the Changing Business Environment: Proceedings. Vydavateľstvo EKONÓM, Bratislava. pp. 93-106.


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